About Us: Matra Magic is dedicated to your total satisfaction. If you have any suggestions or comments please email us at firstname.lastname@example.org.
We plan to be the best and will appreciate your comments in helping us to achieve our aim.
We’ve built the store using a program called ECWID which is designed to make your purchase as easy as possible with the minimum of form filling.
Price: The price you pay is that current on our website in sterling at the time of purchase, apart from the following exception. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
We accept most credit cards through Stripe. We also take card orders by phone and accept payment by bank transfer.
Shipping And Handling: We use Royal Mail for small orders, UPS, Fedex and other major carriers for larger orders.
Delivery Schedule: Please allow 7 working days for UK delivery, 10 days to Europe. We will email you if there will be a delay, giving you the option to cancel your order.
Tax Charges: 20% VAT will be applied to all orders shipped within the EC.
We cannot supply aerosol products outside of the EC.
Guarantee: We guarantee your satisfaction. All of our merchandise comes with a 30 day money back guarantee in line with UK trading law. Please inform us immediately of any goods that are faulty or damaged in transit.
Returns Policy: We abide by “The Consumer Protection (Distance Selling) Regulations 2000” which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. If you wish to make a return please email us. Returned goods must be carefully wrapped and insured as necessary as we cannot take responsibility for goods damaged in transit back to us.